FAQs for the Apollo 11 Chip

1.  My data chip takes a long time to load:

As you begin, keep in mind that this chip houses more than 12GB of data.  With that much data the chip will require time to load when you first insert it into the USB port on your computer.  It will appear as an icon showing the mission patch for Apollo 11, and when you click on that icon, it will load the entire system of menus and more than 600 files, including videos and photos comprising very large data files.  Give it a little time to load and come up.  Once it does, it should load more quickly from then on.

2.  I can’t see or use the graphical user interface:

This flash drive uses your web browser to provide a graphical user interface, but it may not work the same way for every browser in use today.  It has been tested on Chrome, Safari, FireFox, and Edge.   If you are unable to view the graphical displays on your browser, you have two options:   First, download one of the four browsers that work and that should solve the problem.  If that doesn’t work or you choose not to change browsers, click on the Files and Folders button in the Welcome file.  That will take you to a file listing using the file management system your OS supports. You can then click on folders and files of your choice to access each area of interest to you.

3.  Helpful hints for using Space On A Chip™

This flash drive uses your web browser to provide a graphical user interface, so you can use your mouse to scroll down to the main sections of this screen or click on the navigation tabs shown at the top.  Access to some files will open a new tab on your web browser or may use a supporting application like PDF that requires you to use the back arrow on your browser to return to where you accessed that file.

You can also access the data in folders and files by using the Files and Folders button. Either way takes you directly to file lists with a “Go Back” prompt that allows you to move among the main topics and return through the path to where you began.  Older web browsers or those who want direct access to specific historic data may prefer that approach rather than the graphical user interface.

When you are ready, you can use your mouse to scroll down to the next screen and pick the content area you want to access.  And if you want to know more about space, there are “hot links” to external files.  If you have access to the Internet, click on the SPACE LINKS shown farther down on the GUI screen.